Refund & Pause Terms

1. 7-day money-back guarantee

If you are not satisfied within the first 7 days of your initial subscription, contact support@pauseme.aiand we will refund 75% of your first period’s fee, no questions asked. The 25% retained covers onboarding and work already performed.

2. Pausing your subscription

You can pause at any time from your billing portal. When you pause, billing stops immediately and any unused days in the current period are preserved. When you resume, your remaining days carry over. Example: subscribe on the 1st, pause on the 15th, and you keep 16 days of service for when you resume.

3. Cancellation

You may cancel at any time. Cancellation stops future billing; the current paid period runs to its end unless a refund applies under Section 1. We do not prorate refunds for partial periods after the 7-day window.

4. Deletion and billing holds

To delete your account you must first cancel any active subscription — an active billing relationship places a financial/legal hold on erasure. Billing records may be retained after deletion where required for tax and accounting law (see the Privacy Notice).

5. Intellectual property on refund

Deliverables you have already received remain yours. A refund does not revoke ownership of completed work product.

6. Contact

Refund or pause questions: support@pauseme.ai.